Holiday Guidance regarding the new Government Alert Levels

Updated - 31/12/20 at 09.30

This advice only applies if Landal Sandybrook (DE6 2AQ) is put back into the Tier 2: High Alert level after the next review and can reopen to guests. If Landal Sandybrook remains in the Tier 3: Very High Alert Level or Tier 4: Stay at Home Alert Level then the park will remain closed.  

Once a lower tier is confirmed for the park it will take 7 days to reopen the park. 

Landal Sandybrook (DE6 2AQ) is located in the Derbyshire Dales. The advice below is based on the park returning to the Tier 2: High Alert Level.

Guests from a Tier 1: Medium Alert Level or Tier 2: High Alert Level postcode must adhere to the Tier 2: High Alert Level Rules whilst on holiday.  Guests from a Tier 3: Very High Level area are advised to avoid travelling to other parts of the UK. Guests from a Tier 4: Stay at Home Alert Level are not allowed to travel by Law.

This advice is subject to change at short notice. All guests should make themselves familiar with the latest Government advice and comply with the guidelines.

If Landal Sandybrook is located in a Tier 2: High Alert Level area then we are allowed to open to holidaymakers but regardless of which alert level you live in, you are not allowed to share a lodge with someone from outside of your household or legal support bubble. Our facilities, including the restaurant can only accept bookings from single households. 

A legal support bubble is where a household with one adult joins with another household. Informal childcare bubbles are excluded.

Please see the Government guidelines about the Tier 2: High Alert.

We are still subject to all other National restrictions and certain activities and facilities are currently closed or have restrictions. Please refer to our website for full details.


Please ensure that you are aware of the latest Government guidelines for your postcode, this is continually changing and guests should check at the time of booking and prior to arrival. You can check which alert level your home is located within on the Government website using the postcode check. Please also familiarise yourself with the Alert Levels

What do the Alert Levels mean regarding going on holiday:

  • If you live in a Tier 1: Medium Alert Level postcode you can still come on holiday but as our park is located in a Tier 2: High Alert Level postcode you can only come on holiday and share a lodge with people in your household or legal support bubble. Please refer to the Government guidelines about the Tier 1: Medium Alert. 
  • If you live in a Tier 2: High Alert Level postcode you can still come on holiday but you must only do this with people in your household or legal support bubble. Please refer to the Government guidelines about the Tier 2: High Alert.
  • If you live in a Tier 3: Very High Alert Level postcode people are advised to avoid travelling to other parts of the UK, including for overnight stays other than where necessary, such as for work, education, youth services, to receive medical treatment, or because of caring responsibilities. Travelling out of a Tier 3: Very High Alert Level area for a holiday is not one of these exemptions. Please refer to the Government guidelines about the Tier 3: Very High Alert.
  • If you live in a Tier 4: Stay at Home Alert Level then you are not allowed by law to travel and we will not accept your booking. Please refer to the Government guidelines about the Tier 4: Stay at Home Alert.
  • If you are travelling from WalesNorthern Ireland or Scotland please refer to the specific guidance for where you live. 

Is my holiday affected?

Your holiday is affected if:

  • You live in a Tier 1: Medium Alert Level or Tier 2: High Alert Level Area and are due to come on holiday and share a lodge with people from outside of your household or support bubble.
  • You live in a Tier 3: Very High Alert Level Area.
  • You live in a Tier 4: Stay at Home Alert Level
  • You live in a Home Nation with travel restrictions.

If you are affected then you can amend your booking to a future date, receive a credit note or cancel and receive a full refund. Please refer to our T&Cs for details. 

What should I do now? 

We would like to assure you that as a reputable family business you will be covered under our ‘Book with Confidence’ promise but to make the process as efficient and fair as possible we will need to process customer requests in arrival date order. It would significantly help speed up the process if guests could adhere to the following procedures. 

Guests due to arrive up until the 22nd February 2021: 

  • Unfortunately the park will be closed for your holiday dates and we cannot welcome you on holiday as planned. Please refer to the details below and get in touch as soon as possible so we can make arrangements for you. If you wish to amend your booking please arrange this by telephoning Reception. If you wish to receive a credit note or cancel and receive a full refund please put this in writing via email. Please refer to our procedures and the T&Cs for details.

Guests due to arrive between the 22nd February and the 25th March 2021: 

  • We will not know until the next Tier Review whether we will be moved into a lower tier and your holiday will be able to go ahead. Please note, once a lower tier is confirmed for the park it will take 7 days to reopen the park. If you would like to come on holiday if the park is open and the restrictions allow, then please pay your balance as planned 3 weeks prior to arrival to secure your reservation. However, if you are sure that you do not want to come on holiday please refer to the details below. If you wish to amend your booking please arrange this by telephoning Reception. If you wish to receive a credit note or cancel and receive a full refund please put this in writing via email. Please refer to our procedures and the T&Cs for details.

Arrivals after the 25th March 2021: 

  • We would kindly advise that you wait until your balance is due for payment before you make a decision about your holiday. 

Balances:

We have revised our payment terms so balances are now due 3 weeks prior for holidays up until the 25th March 2021. Holidays from the 26th March to the 31st May 2021 will be due 6 weeks prior to arrival. Thereafter, the terms for balance payments will be 10 weeks as per the standard T&Cs.

Amending your holiday:

If you would prefer to amend your holiday arrival date, please check availability on the website and make a note of your preferred travel dates and lodge type/size. Please do not make a new booking online. To make the amendment please telephone 01629 732428. Reception is open Monday - Saturday from 10.30am - 3.30pm. We are working with reduced staff during lockdown and ask for your patience at this difficult time.

Cancelling your holiday or requesting a credit note:

Cancellations will only be accepted in writing via email. Please email booking@pinelodgeholidays.co.uk with the following details:

  • Name of Lead Booker
  • Reference Number
  • Arrival Date
  • Telephone Number

Then whether you wish to:

  • Cancel and receive a full refund (For holidays up until the 25th March 2021)
  • Receive a Credit Note (If you do not know your new travel dates, we can hold your money in credit against your account.)

Please note, we will be cancelling holidays in order of arrival date and ask for your patience at this difficult time.

What happens if I have booked through Hoseasons?

If you have booked your holiday through Hoseasons or Landal UK you will need to contact them directly as due to GDPR we are unable to access your booking to process amends or cancellations.  

Terms & Conditions:

T&Cs: Please refer to the date ranges above.

For amended holidays, if the cost of your new holiday is lower, then we will refund the difference and if the cost is higher, you will need to pay the difference. 

Cancellations will be dealt with and processed in arrival date order and it will take up to 28 days to process your refund. 

If you choose to receive a credit note it will be valid for holidays up until the 31st December 2021.


Government Guidelines

Please ensure that you are aware of the latest Government guidelines for your postcode, this is continually changing and guests should check at the time of booking and prior to arrival. You can check which alert level your home is located within on the Government website using the postcode check. Please also familiarise yourself with the Alert Levels

Further COVID-19 Information

- Park Closure

Book with confidence

COVID Safety Processes

How COVID affects Facilities and Activities

Rule of 6

Alert Levels