We have been awarded the Visit Britain 'We're Good to Go' industry standard in recognition that we have confirmed that we are following Government and industry COVID-19 guidelines, ensuring processes are in place to maintain cleanliness and aid social/physical distancing.
If you would like to make a future booking, we have a 'Book with Confidence' promise.
If your holiday has been affected by the park closure you can find out more about your options here.
To comply with Government guidelines we have had to implement some new procedures.
Swim Session Procedures:
- Sessions are released on a rolling 7 day basis by the hour. You will receive a link to book the swimming pool approximately 9 days prior to arrival.
- Up to 8 people will be allowed in the swimming pool during a pre-bookable session.
- A pre-bookable 50 minute session commences on the hour but this duration includes 10 minutes changing time.
- Sessions will be available from 9am until 6pm with the pool closing at 7pm.
- Under 15s must be accompanied by an adult.
- You should arrive for your session promptly and be ‘swim ready’ to maximise your time in the swimming pool.
- If you have not arrived by 10 minutes past the hour you will not be allowed to enter the pool. This rule will be strictly adhered to.
- You will be asked to leave the pool by 40 minutes past the hour so that you have up to 10 minutes to get changed. If you require longer than 10 minutes to get changed then please leave the pool earlier.
- The Jacuzzi and the sauna will be closed.
- Toilets and poolside showers will be available but lockers, changing cubicles, hairdryers and costume dryers will not be provided. Belongings should be stored poolside.
Booking a Swim Session:
- The swim session must be booked in the name of the Lead Booker and they will need to provide the Booking Reference Number.
- Please note only ‘Swimming Aids’ will be allowed in the pool. No balls or inflatables are permitted.
- No spectators are allowed poolside or in the viewing area.
- Please arrive via Reception and leave through the designated exit.
To Cancel or Amend a sesion:
To view, amend or cancel your booking please click the ‘View Booking’ button in your email confirmation. You can then amend or cancel your booking by clicking the ‘Ticket Options’ button next to your activity.
Terms & Conditions:
- You are allowed to book enough spaces for the amount of people that are staying in your lodge including any additional babies/infants that are listed on your booking up to a maximum of 6 people. These details will be checked when your booking is received.
- You are allowed to pre-book up to 2 swim session for every short break (mid-week or weekend) and up to 4 sessions for every week long break. You can pre-book sessions from 2pm on your arrival day up to 11am on your departure day. Please note your check-in and check-out times when booking for arrival and departure days and remember that changing facilities will be limited.
- Staff members will verify that you have not pre-booked more sessions than allowed or booked more places than your lodge occupancy. If you have not complied with the above T&Cs then all your sessions will be cancelled.
- At 7am each day, guests will be allowed to pre-book an additional session if there is space available. You can only book a same day session if you do not already have a session booked for that day.
- If your preferred session is full, you can join the waiting list. This does not guarantee you a space but it will notify you by email that a space has become available.
- IF YOU CAN NO LONGER ATTEND PLEASE CANCEL YOUR BOOKING. IF YOU ARE CANCELLING WITHIN 24 HOURS PLEASE TEL: 01335 682212. IF YOU ARE A NO-SHOW ALL YOUR REMAINING SESSIONS WILL BE CANCELLED.
We have been made aware of websites and social media pages that are attempting to sell holidays at Landal Sandybrook for discounted rates. Please note that you can only book a holiday at Landal Sandybrook either direct with ourselves by telephoning Reception on 01335 300 000, via www.sandybrook.co.uk or through Hoseasons or Landal UK and their accredited distribution channels.
If you are offered a holiday at Landal Sandybrook, especially at an apparent “discounted price” when compared to the amount that you otherwise could buy from us direct or via Hoseasons/Landal UK then please be aware that this will have been offered on a fraudulent basis.
Please be aware that these holidays do not exist so you are set to lose your money if you buy from these fraudulent operators. We would hate to see any of our customers affected by fraud and to arrive onsite to be disappointed that they do not have a holiday booked with us.
Please be vigilant and if you have any concerns, please get in touch.
We anticipate that due to continued Government Restrictions and Guidelines regarding the Coronavirus (Covid-19) and social distancing, that some of the facilities may be closed or have limited capacity or opening hours during your holiday. We also anticipate that some of our Activities will be unable to take place or will have reduced capacity. For the latests information please click here.
Yes, customers who have booked direct with the park on 3 or more occasions will receive a 5% discount.
However, we have increased the discount our loyal customers will receive for new holidays booked with a 2021 arrival date. You will now receive 10% off your holiday as a thank you for your support of our family business over the years. Please put LOYALTY10 in the special offer code box on the website or in the subject header is booking via firstname.lastname@example.org.
To receive the loyalty discount you must have made 3 or more direct bookings over the past 5 years. If you use the code and you are ineligible then the discount will be removed and/or the holiday cancelled. This is a new offer and cannot be applied to existing bookings. It can only be used to book one lodge per arrival date. The offer can be withdrawn at any time.
We offer short breaks from Monday - Friday (4 nights), Friday - Monday (3 nights) or 7, 10 or 14 nights.
2 night breaks may be available very last minute but these can only be booked by calling Reception.
We do not offer 1 night stays.
A deposit of 20% is payable at the time of booking if your holiday has an arrival date of more than 10 weeks away.
If you have booked direct on our website you can pay your balance by logging into your account.
You can also pay over the phone by debit or credit card by telephoning 01335 300 000.
Alternatively you can pay by BACS. Please quote your reference number on all correspondence.
Your lodge should be ready from 4pm but in this current climate it is not guaranteed. On the day of arrival we ask that you do not arrive onsite until after 2pm unless you have pre-booked the facilities or activities onsite. You can find out more about the facilities on our website. Your lodge should be vacated by 10am on the day of departure. The Willow Exclusive and Vista Exclusive Spa lodges benefit from an early 2pm check-in.
Please note that if a fault has been found in your lodge during the change over day your check-in time may be delayed. Due to the Government Guidelines regarding social distancing our maintenance teams and housekeeping teams will not be allowed in the lodge at the same time. This means that any work required will take longer than usual and this could delay your check-in time. If you are affected by a late check-in because of this, please be understanding with our staff as the Health and Safety of guests and staff must always be our priority.
If you will be arriving later than 8pm, please contact Reception on 01629 732428 so that we can advise you of our late check-in procedure.
Landal Sandybrook is still owned and operated by the Grayson family with their award winning team but it is now a UK partner of the iconic European brand, Landal GreenParks. Landal GreenParks is renowned for its levels of customer service at its holiday parks within Europe and we are very proud to be chosen as the first Landal GreenPark in the UK, a sister company of Hoseasons.
What to expect from a Landal Sandybrook and Landal GreenParks holiday:
Hostmanship: Fantastic Customer Service, Going the extra mile as standard, Branded uniforms and items.
Nature: Fun outdoor activities, Eco-awareness, Get back to nature with stunning surroundings.
Local: Locally produced items for sale, On park local experts, An abundance of local attractions.
Family: Shared activities, Ideal for small groups or larger parties, Things to do for all ages and abilities.
Our team are looking forward to welcoming you to the Peak District National Park and helping you to make the most of your holiday.
Our sister site Landal Darwin Forest was the first UK park to join the Landal team.
If you want to make a group booking or reserve more than one lodge then please call Reception on 01629 732428. By booking direct with Reception we can ensure that your group is allocated lodges close together.
All bed linen and towels are provided, with the exception of linen for cots. Beds are made up for your arrival. You may wish to provide your own towels for use in the swimming pool or if you have a Spa lodge. We provide washing-up liquid and a dish-washing cloth (as well as dishwasher tablets where appropriate). Irons and hairdryers are also provided. A selection of the latest films can be rented on DVD.
Yes, if you book direct you can choose which lodge number or area of the park you stay in. This is subject to availability. Please telephone Reception on 01335 300 000.
Yes. All lodges have their own parking space. All lodges have one parking space but some do have two spaces. Additional vehicles should be left in the main car parks.
The park is located on a hillside. Those with mobility difficulties may prefer to request a lodge close to Reception. We do also have an accessible lodge. Please refer to our Accessibility Statement.
Landal Sandybrook has good mobile phone reception for most service providers.
We are happy to provide free Wi-Fi and we have a capacity that is considered sufficient to cater for reasonable use by our guests.
All lodges have Wi-Fi access which should provide a suitable connection for every lodge. This is a complimentary service to provide internet browsing for leisure purposes. This is normally a reliable service but being a free shared connection across the park, we can’t guarantee the levels of service, availability, quality or bandwidth etc for individual lodges. You may not get as fast a connection as you get at home as many people may be sharing the connection simultaneously.
Please note that our Wi-Fi distribution system requires a user to register. This is completed via a device’s web browser and as such has proven to work well with computers, tablet and mobile phones. Certain devices including internet enabled games consoles do not facilitate a Wi-Fi connection in this recognised manner and are therefore not compatible with the park’s Wi-Fi network.
Using a games console or watching on-demand TV
High bandwidth downloads are restricted via the general Wi-Fi to maintain the overall quality of the service provided.
If you would like to use an internet enabled games console or connect to a laptop to download or stream, you will need to connect to the lodge router using an Ethernet cable and connect a HDMI cable from your device to the TV. If you do not have access to these cables we have a limited number available to hire from reception for a £10 refundable deposit per cable. By connecting to the internet in this manner you should be able to access Netflix and other on-demand TV services. Unfortunately, Amazon Firesticks or similar USB dongles are not compatible.
The majority of the Wi-Fi connection problems our guests experience relate to the setup of the individual’s devices, rather than the quality of the Wi-Fi connection we provide. Please contact reception if you experience significant problems and one of our maintenance team will try and assist you. Please note that you should only be required to register once. Please click ‘Done’ if this page appears again.
Under the tab 'Lodges', a description of each bath/shower room configuration is given. Most baths have showers over them to provide greater flexibility.
Just one pet is normally allowed in the designated pet friendly lodges, although two small ones may be allowed by arrangement. The Willow Exclusive Spa Lodge excepts two pets of any size. Some lodges are kept pet free. Please check before you book. Pets are charged at £30 per short break and £45 per week.
There is a small woodland walk onsite in which to walk dogs, but please keep them on a lead at all times and clean up any fouling. Special bins are provided by the woodland walk. We are also only 5 minutes from the Tissington Trail and close to many of the Peak District's stunning walks.
Use of the swimming pool is complimentary but additional charges are made for mini golf and Go Active sessions. Please see the Activities page for full details.
Yes, our activities are extremely popular so we would recommend that you book in advance by telephoning Reception on 01335 300 000 or booking online.
We recommend that you book a table in advance at the Coach House to avoid disappointment. Please note that if you are part of a large group we advise that you book tables at the restaurant in advance to ensure that you can be catered for together and to avoid disappointment. All our food is cooked to order using locally sourced fresh ingredients and there may be a wait whilst our chef prepares your meal. To book a table telephone: 01335 343435.
Yes, we work with a number of fantastic local attractions and sell discounted tickets or provide discount vouchers to our guests. These include Chatsworth House, Haddon Hall, Heights of Abraham, Gulliver's Kingdom, Alton Towers and Crich Tramway Museum.
Yes, cots and high chairs can be hired for £9 per short break and £12 per week.
Please note that cots and highchairs must be ordered in advance and not all of the bedrooms in your chosen lodge type may be large enough to accommodate cots. Our cots measurements are 120cm x 60cm. We would only recommend having one cot per room in most instances, although some bedrooms in specific lodge types will accommodate two. If you require two cots in one bedroom you must check whether this is possible with Reception prior to arrival. Please note that having a cot in any of the rooms will restrict access to beds, drawers and wardrobes.
Please be aware that cots are only suitable for children under 2 and you are required to bring your own cot bedding.
Yes, BBQs are available to hire from Reception for a £10 refundable deposit.
All 3 and 4 bedroom lodges and the Vista Exclusive 2 Spa include a washing machine. There is also a small laundrey. Irons and ironing boards are provided for our guests in all lodges.
At Landal Sandybrook we sell milk and a range of confectionery. We will also collect a newspaper for you if it is pre-ordered. A selection of shops and supermarkets are located in Ashbourne. Please contact Reception for your lodge number should you wish to have your groceries delivered. Please state your lodge number and the name the booking was made under on the delivery details. If you are booking a delivery for the day of arrival please specify a delivery time of between 5.00pm and 7.45pm.