Book with confidence with our reassuring holiday terms

Guests who book direct via www.sandybrook.co.uk or via reception@pinelodgeholidays.co.uk can be reassured that they are booking their holiday with an established family business they can trust. If the park is closed due to COVID-19 and your holiday cannot take place, then you can either receive a full refund*, a credit note* or amend* your booking to a future date. 

In addition to this, if you have already paid your full balance and you or a member of your party cannot travel at the time your holiday is due to take place because of UK government public health measures* then you can also receive a full refund*, a credit note* or amend* your booking to a future date. 

We have also revised our payment terms so balances are now due 3 weeks prior for holidays up until the 19th December and 6 weeks prior for our Festive holidays. This enables guests to make a more informed choice about whether they still wish to come on holiday based on current Government Guidelines and availability of facilities* and activities. If you decide you would rather postpone your holiday to a later date before your full balance is due, you can transfer your deposit payment* to a future holiday within 12 months of your original arrival date. 

 

*T&Cs: For amended holidays, if the cost of your new holiday is lower, then we will refund the difference and if the cost is higher, you will need to pay the difference. 

We ask that requests to cancel your holiday due to UK Government public health restrictions be provided at least 72 hours before your arrival date. Evidence that you or a member of your party are unable to travel due to UK government public health measures must be provided before your cancellation or amend is processed.

The credit note for the full value or the deposit is valid until the 31st December 2021 to allow you some additional time to decide on your new travel dates. You can amend your travel dates by up to 12 months from your original holiday date.

For holidays arriving after the 1st January 2021 your balance will be due 10 weeks prior to arrival as per the standard T&Cs.

Before booking we would advise you to read the FAQ regarding the availability of facilities and activities.

Refunds may take up to 28 days for processing.

Further COVID-19 Information

- How your holiday is affected

- Book with confidence

- COVID Safety Processes

- How COVID affects Facilities and Activities